Ive been asked to document a day in the life of each class of user for a new application. Does anyone have suggestions about tools to document this? my PM is asking for pictures...
Could you pick one or two people from each class of user, and ask them to document their day? Give them a small digital camera, and ask them to take sets of photos of each of the things they're working on? (If this isn't enough, you could interview them afterwards to get some words behind the pictures.)
The University I'm currently working at recently wanted to study how students use technology in their studies, so someone had the smart idea of choosing some students, giving them a digital camera and asking them to photograph every piece of technology they used in their studies over the course of several weeks. Apparently the information gathered was excellent!
Give them photos?
Could you pick one or two people from each class of user, and ask them to document their day? Give them a small digital camera, and ask them to take sets of photos of each of the things they're working on? (If this isn't enough, you could interview them afterwards to get some words behind the pictures.)
The University I'm currently working at recently wanted to study how students use technology in their studies, so someone had the smart idea of choosing some students, giving them a digital camera and asking them to photograph every piece of technology they used in their studies over the course of several weeks. Apparently the information gathered was excellent!