Effective listening is the ability to hear and understand a message being conveyed by another person. All too often, we hear without listening and listen without hearing... Effective listening is a way of listening that will ensure you heard and understood the message that the sender intended to send. About the Author: In addition to being a diverse and senior Business & Strategic Analyst, Barbara Davis has a degree in Conflict Resolution and 25 years of professional skills training experience. Her current projects include marketing the Comprehensive & Robust Requirements Specification Process (aka CRRSP Requirements Methodology), builiding up her consulting business (E2 Consulting) and working to influence positive changes in the area of business analysis through education and development of a standardized profession.