by Dr. Ivar Jacobson and Kurt Bittner

From the time that computers were first applied to solving a business problem more than 50 years ago, there has been a communication gap between Business and IT. For almost as long we have sought solutions, but the gap grows only wider, until it now is a chasm that needs a fairly substantial bridge.

From the Business you may hear that “we have no confidence in IT’s ability to deliver useful solutions”, or “we have limited visibility of progress, risks and problems”, and “we don’t know how we should measure the value of our investments in IT.” From IT you may hear that “they (the Business) don’t fund the projects adequately”, or “they don’t know what they need”, or “they don’t know what is possible to develop”. Each side feels the other is responsible for the problem. And, you know, both are right.

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